The key to any project is the liaison of the painting contractor with the customer and the individual occupiers. 

All our personnel have received specialist customer care and special needs awareness training to ensure that the occupiers receive the respect and dignity they deserve.

J & S Seddon (Painting) are fully experienced in redecoration and maintenance works to occupied premises for Registered Social Landlords, Local Authorities, Health and Education Establishments.

For every project we appoint a dedicated customer care advisor to act as a link between our team and the building occupiers, to minimise inconvenience to tenants.

Prior to commencement of any project, all occupiers are provided with a Tenant Information Pack, which gives relevant details of both ourselves and the work which we will be undertaking.

They will attend tenant forums, community meetings, schools etc and act as a point of contact for any concerns the occupiers may have.

As one of our standard KPI's, we will utilise a customer satisfaction questionnaire to monitor our performance from the occupiers' point of view to ensure that we continually improve our service provision.